Patient Information
Everything you need to know before, during, and after your hospital visit.
Patient Guides
Browse our guides for admission, billing, pharmacy, dining, visitor rules, and customer support.
Admission Counselling
IPD admission process, room options, and required documents.
Learn moreBilling & Insurance
Accepted insurers, payment methods, and billing FAQs.
Learn moreCustomer Service
Complaints, feedback, and patient relations support.
Learn moreCanteen
Patient meals, attendant dining, and cafeteria hours.
Learn morePharmacy / Medicine
Prescriptions, medicine dispensing, and pharmacy hours.
Learn moreVisitor Guide
Visiting hours, ICU rules, and attendant guidelines.
Learn moreQuick Tips for Patients
Before Your Visit
Bring your National ID, previous prescriptions, and any test reports. Arrive 15 minutes early for OPD appointments.
For Admission
Carry your doctor's admission note, insurance card if applicable, and an attendant's contact details.
Appointments
Book online or call 10606. Walk-ins are accepted but may involve longer wait times during peak hours.
Your Rights as a Patient
Informed Consent
You have the right to understand your diagnosis, treatment options, and risks before any procedure.
Privacy & Confidentiality
Your medical records are confidential and shared only with your consent or as required by law.
Dignity & Respect
Every patient is treated with respect regardless of background, gender, or ability to pay.
Second Opinion
You may request a referral or second opinion at any stage of your care.
Clear Communication
You can ask for explanations in plain language and receive discharge instructions in writing.
Safe Care
You have the right to a safe hospital environment and to report concerns without retaliation.
Ready to Book a Visit?
Schedule an appointment with our specialists or browse doctors by department.
Need Immediate Help?
Our patient relations team is available around the clock for admissions, billing queries, and general support.
Patient Helpline
10606
Available 24/7
patients@medicare.com.bd
Patient Relations Desk
Ground Floor, Patient Relations Desk
Sat–Thu 8:00 AM – 8:00 PM · Emergency support 24/7
For emergencies, call 10606 or visit our Emergency Department.