Visitor Guide

Visiting hours, ward rules, and facilities for attendants and visitors.

Visiting Hours by Ward

General Wards

4:00 PM – 7:00 PM daily

Maximum 2 visitors per patient

ICU / CCU

11:00 AM – 12:00 PM & 5:00 PM – 6:00 PM

One attendant pass required

Maternity Ward

10:00 AM – 8:00 PM

One attendant may stay overnight with approval

Pediatrics

11:00 AM – 1:00 PM & 4:00 PM – 7:00 PM

Parents may stay 24/7

Isolation Wards

Restricted — nurse approval required

PPE may be required

Visitor Rules

All visitors must register at the front desk and wear a visitor badge at all times.

Maintain silence in corridors, ward areas, and near nursing stations.

No flowers or outside food in ICU, CCU, and isolation wards.

Photography and video recording are prohibited in clinical areas.

Smoking and vaping are not permitted anywhere on hospital premises.

Children under 12 are not permitted in ICU and isolation wards.

Visitors showing flu-like symptoms may be asked to postpone their visit.

Maximum visitor limits per ward must be respected for patient safety and rest.

Parking & Facilities

Parking

Free visitor parking in the basement. Valet service available at the main entrance 7:00 AM – 9:00 PM.

Attendant Lounge

Ground floor lounge with seating, charging points, and access to the cafeteria for long-stay attendants.

Wi-Fi & Facilities

Free hospital Wi-Fi in waiting areas. Prayer room and restrooms on every floor.

Frequently Asked Questions

How do I get an attendant pass for ICU?

Apply at the ICU reception with the patient's name and your National ID. One pass is issued per patient for a designated attendant.

Can I stay overnight with a patient?

Overnight stays are allowed in maternity and private cabins. General wards provide attendant seating but not sleeping facilities.

Are children allowed to visit?

Children may visit general wards during visiting hours. They are not permitted in ICU, CCU, or isolation areas.

Where do visitors wait during surgery?

The surgical waiting lounge is on the 3rd floor. Updates are provided by the nursing staff at regular intervals.

Visitor Enquiries?

Contact the front desk for attendant passes, visiting hour exceptions, and ward-specific guidelines.

Patient Helpline

10606

Available 24/7

patients@medicare.com.bd

Patient Relations Desk

Ground Floor, Patient Relations Desk

Sat–Thu 8:00 AM – 8:00 PM · Emergency support 24/7

For emergencies, call 10606 or visit our Emergency Department.