Customer Service
We're committed to listening. Share your feedback, complaints, or suggestions — we're here to help.
How to Reach Us
Patient Helpline
Call 10606 for general queries, complaints, and feedback. Available 24/7.
10606
Email Support
Send written complaints or suggestions. We respond within 2 working days.
patients@medicare.com.bd
Customer Service Desk
Visit us in person for complaints, lost items, or service feedback.
Ground Floor, Patient Relations
Submit Feedback or Complaint
Our Service Commitments
Response Time
Urgent complaints addressed within 4 hours. Standard queries resolved within 48 hours.
Grievance Process
Every complaint is logged, assigned a reference number, and tracked until resolution.
Feedback Welcome
We value your suggestions to improve care, cleanliness, and staff courtesy.
Desk Hours
Customer Service desk: Sat–Thu 8:00 AM – 8:00 PM. Emergency helpline 10606 operates 24 hours a day, 7 days a week.
Frequently Asked Questions
How do I file a complaint?
Use the form below, call 10606, or visit the Customer Service desk. You will receive a reference number to track your case.
What if I am not satisfied with the resolution?
You may escalate to the Patient Relations Manager. A senior review is completed within 5 working days.
Can I give anonymous feedback?
Yes — leave your contact fields blank for anonymous submissions. However, we cannot follow up without contact details.
Where do I report a lost item?
Visit the Customer Service desk or security office on the ground floor. Lost items are logged and stored for 30 days.
We're Here to Listen
Your feedback helps us improve. Contact patient relations for any concern about your hospital experience.
Patient Helpline
10606
Available 24/7
patients@medicare.com.bd
Patient Relations Desk
Ground Floor, Patient Relations Desk
Sat–Thu 8:00 AM – 8:00 PM · Emergency support 24/7
For emergencies, call 10606 or visit our Emergency Department.